Last updated: 09-10-2024
At ISHA InnoTech, we strive to provide high-quality IT solutions and services. However, if you are not satisfied with your purchase or our services, we are here to help. This Refund Policy outlines our procedures regarding refunds.
1. Eligibility for Refunds
Refunds may be requested under the following circumstances:
- If our services do not meet the standards outlined in our service agreement.
- If the service you received was not as described or was defective.
- If a payment was made in error.
2. Refund Process
To initiate a refund request, please follow these steps:
- Contact Us: Reach out to our customer support team at contact@ishainnotech.com or call us at +91-7044061973 within 14 days of receiving our service or product.
- Provide Details: Include your name, contact information, order number, and a detailed explanation of your refund request.
- Review Period: Upon receiving your request, we will review it and respond within 5 business days to inform you of the outcome.
3. Conditions for Refunds
- Refunds are only applicable if the request is made within 14 days of the service completion or product delivery.
- Services that have already been performed or products that have been delivered are generally non-refundable unless otherwise stated in the service agreement.
- Any refund will be processed using the original payment method.
4. Exceptions
Certain services may be exempt from refunds, including but not limited to:
- Services that have been fully performed with the customer’s consent.
- Customized or personalized services tailored to the customer’s specifications.
5. Contact Information
If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:
ISHA InnoTech
E-51, 1st Floor, Infocity, Patia, Bhubaneswar, Odisha, Pin- 751024
Phone: +91-7044061973
Email: contact@ishainnotech.com